How To

[How To] Activate, Deactivate call forwarding, call divert in Reliance Jio

Reliance Jio Infocomm Ltd has commercially launched VoLTE 4G services and dual sim users have already have started using Reliance Jio for high speed data services at cheapest cost in the Indian telecom industry. There are some areas where Reliance Jio is still working on expanding the network coverage or the network gets congested due to the heavy number of users being active at a particular time. In such cases, Reliance Jio 4G users can still receive incoming calls even though no network is available on their Jio number by forwarding / diverting them on alternative number and that too as per current outgoing tariff plan.

Prerequisites:

JIO4GVoice application is required if your mobile doesn't support VoLTE for making calls directly. JIO4GVoice App is available on Google Play Store and Jio4GVoice on Apple Store

Activate call forwarding , call divert from Jio to another mobile number:

The call forwarding / call divert service can be activated to alternate mobile operator mobile number by dialing below short codes depending upon your requirement.

Condition Explanation Dial Code
Call forwarding - Unconditional To divert / forward all incoming calls from Jio to another mobile number *401*<10 digit number>
Call forwarding - no answer To divert / forward incoming calls from Jio to another mobile number if you do not answer the call. *403*<10 digit number>
Call forwarding - busy To divert / forward incoming calls from Jio to another mobile number if your Jio number is busy. *405*<10 digit number>
Call forwarding - not reachable To divert / forward incoming calls from Jio to another mobile number if your Jio number is not reachable / out of coverage / switched off. *409*<10 digit number>

 

Example:

If you want to divert / forward calls unconditionally i.e. always to alternate mobile number 9123456789 then dial *401*9123456789 from your Reliance Jio number.

Please note that as on May 04, 2019 calls from Reliance Jio mobile number can not be diverted / forwarded to BSNL mobile number or BSNL landline. There is not solution for this as BSNL has not started providing this facility yet.

Deactivate call forwarding , call divert from Jio to another mobile number:

The call forwarding / call divert service can be deactivated by dialing below short codes depending upon your activation type.

Condition Explanation Dial Code
Call forwarding - Unconditional To cancel / deactivate this type of call divert / call forward. *402
Call forwarding - no answer To cancel / deactivate this type of call divert / call forward. *404
Call forwarding - busy To cancel / deactivate this type of call divert / call forward. *406
Call forwarding - not reachable To cancel / deactivate this type of call divert / call forward. *410
All forwarding To cancel / deactivate all types of call divert / call forward. *413

 

Example:

If you have diverted / forwarded  calls unconditionally then dial *402 from your Jio number to deactivate unconditional call forward / divert service.

Alternatively, you can activate / deactivate call forwarding / call divert from phone settings. Go to Call > Click on three dots at upper side to access Settings > Call Settings > Select SIM (Jio sim) > Call forwarding. There may be some minor changes in the options for different mobile phones.

If nothing works then please call Reliance Jio customer care.

Have any question, query, suggestion? Please comment or contact us through contact page.

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Also, checkout post -

How to Activate , Deactivate Jio Tunes Caller Tune for free

 

Abhijit Sandhan

Loves Open Source, Blogging, Traveling, Hiking and sharing Knowledge!

60 Comments

  1. Hi what is meaning of ut exception code 804
    When I deactivate all forwarding setting it comes IMS ut exp 804
    Please solve this

    1. Hi Arpit,

      You will have to dial *401*MOBILE_NUMBER_TO_DIVERT_CALLS from from your Jio mobile.
      Example: If your want to divert calls on mobile number 9123491234 then dial*401*9123491234 from your Jio number.

  2. dear sir
    My number is Indian But I am currently in America
    My WhatsApp was running from India Even the mobile format
    So WhatsApp has been deleted
    How to start a whatsapp ri open again

    1. Sorry for late reply.
      You will have to provided OTP on the mobile number with which you want to use WhatsApp to complete the setup and start using WhatsApp.
      In this case, ask someone from India to recharge your mobile number with ISD pack which will activate your incoming SMS facility or incoming call facility.

  3. i divert call from my jio to Vodafone number, But if it is can't be deactivated what can i do . Pls help me.

    1. You will have to call Jio customer care to check if your call divert facility is active or not. Based on the discussion with customer care you can take further steps. Please note that call from Jio number can not be diverted to BSNL number.

    1. To which operator you are trying to divert yourJio mobile number and what steps you are following? Hope you know that call divert to BSNL mobile number doesn't work as of now.

  4. Sir, I have been getting trouble to deactivate call divert from my jio Sim number 6000122312 to 9678343007.this really enjoyed me. Please help me and tell me how to deactivate call divert from that number. I tried to deactivate it by your methods but it didn't work for me.

  5. I have forwarded by dialling *21*904#. I know how to deactivate it. I tried by dialling #21#. But it doesn't work. Please help me.

  6. correct information!! (especially for those who have the JIO number with LTE system i.e. calls can be attenden only when you have the internet connectivity option) they can this option to divert their call to their 2nd slot SIM.

  7. I was started forwarding my jio number to alternative number by using USSD *21*#
    it has worked.

    But now I can't stop or cancel it.

    (From my earlier experience, I know how to start call forwarding and how to cancel it. That start USSD is *21*# and Cancellation USSD is #21#)

  8. Can anyone help me with a USSD code to divert all my SMS from Jio number to a different operator? Is there any such provision?

  9. wow..!!! Great article ...after reading this article nw i understand how to activate and deactivate call forwarding and diverting of reliance jio., this will help me a lot.Thank you so much for this valuable post...

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